Council house tenants get named officers in Sheffield

Stradbroke Tenant Gill MacLaine
Stradbroke Tenant Gill MacLaine

By Gemma Cole and Hannah Galtress

Council house tenants in Sheffield will now be given a named officer to deal with their housing queries.

This is part of the Housing+ Scheme which was launched in October for the whole of Sheffield. The scheme was developed after feedback from tenants in 2013, when housing was given back to the Council.

Sheffield City Council believe having named officers for estates will improve the service in various ways such as:

  • More contact with tenants in their own homes
  • Teams that work more closely with other services including health and care
  • More work to tackle rent arrears and anti-social behaviour early on
  • Officers having a more visible presence on estates

Councillor Jayne Dunn, Cabinet Member for Housing at Sheffield City Council, said: “Housing+ will provide additional support to help tenants look after themselves and their home.”

The new system was trialled in the South East of the city first, where 93 per cent of 500 customers surveyed said they liked it.

Stradbroke tenant Gill MacLaine took part in the trial and said: “Having a single point of contact is most effective. Sometimes it makes the world of difference knowing that person will act upon your enquiry.”

The service currently looks after 43,000 Council house tenants in Sheffield.